📞 Contact Us, Emergency & Welfare Support

If you need help during your time at Cardiff and Vale College, there are several ways to get support. The College has dedicated teams available to assist students with questions, practical issues and emergencies.

Students can contact the International Team, visit Student Services at the City Centre Campus, or speak to a member of staff if they need support or advice.

If you are unsure who to contact, the International Team will be happy to guide you to the right service.

  • The International Team is the main point of contact for international students.

    The team can support students with:

    • Enrolment and arrival questions

    • Accommodation support

    • Living in Cardiff

    • Student experience activities

    • General advice during your studies

    Students can speak with members of the International Team on campus or request a meeting if they need support.

    Email: international@cavc.ac.uk

    The International Team will also stay in touch with students throughout the academic year through:

    • Microsoft Teams

    • College email

    • MyCAVC announcements

    This ensures students stay informed about important updates, events and support services.

  • When the College is open during the week, students can visit Student Services at the City Centre Campus for help and advice.

    Student Services can assist with:

    • Wellbeing support

    • Academic advice

    • Practical questions about college life

    • Guidance on who to contact for further support

    Students can also request a meeting with the International Team through Student Services if needed.

  • Students who experience issues with their accommodation can contact the appropriate provider or the International Team for assistance.

    Students staying in homestay accommodation should first speak with their host family. If further support is required, the International Team can help.

    Students staying in Zenith Student Accommodation can contact the residence reception or on-site staff for support.

    If you are unsure who to contact, the International Team will help direct you to the appropriate service.

  • If you experience an urgent problem outside normal college hours, the College provides an emergency contact number for advice and support.

    College Emergency Contact:

    02920 250251

    This number can be used for urgent situations relating to student safety or wellbeing.

    For serious emergencies in the UK, you should contact the national emergency services.

    Important emergency numbers include:

    • 999 – Emergency services (police, fire or ambulance)

    • 111 – Medical advice for non-emergency situations

    • 101 – Non-urgent police assistance

    Only call 999 if immediate emergency help is required.

  • Cardiff and Vale College takes student safety seriously. The City Centre Campus has security staff and monitoring systems in place to help maintain a safe environment for students.

    If you have concerns about safety on campus, you should:

    • Speak to a member of staff

    • Visit the Student Life Hub or Student Services

    • Contact campus security

    Staff will ensure any concerns are addressed quickly and appropriately.

Supporting International Students

Cardiff and Vale College has structured systems in place to ensure students are safe, supported and able to succeed during their studies.

These systems include:

Safeguarding procedures for students aged 16–19

Attendance monitoring and reporting

Academic progress tracking

Welfare and wellbeing support

Clear communication channels

Emergency contact procedures

Students are encouraged to speak with staff if they have concerns about their wellbeing or safety.

Welfare and Wellbeing Support

Moving to a new country can be both exciting and challenging. Cardiff and Vale College provides a range of wellbeing services to support students during their time in Cardiff.

Students can access:

Student wellbeing and mental health support & Apps

Counselling services

Advice for personal or practical concerns

Support through Student Services and the International Team

Support for Students Under 18

For students aged 16 and 17, additional safeguarding measures are in place to ensure a safe and structured environment while studying in the UK.

These measures include:

• Carefully selected accommodation options

• Regular accommodation check-ins with designated staff

• A 10:00pm curfew

• Clear accommodation rules and expectations

• Supervision arrangements where required

If a student under the age of 18 requires emergency medical treatment, a member of staff may accompany them to hospital and remain with them until appropriate support arrangements are made.

These safeguards help ensure younger students are well supported while living and studying in Cardiff.

If a student has concerns about their safety or the safety of another student, they should speak to a member of staff as soon as possible.

College staff are trained to respond to safeguarding concerns and will ensure appropriate action is taken to protect students.

Safeguarding concerns may include situations such as abuse, exploitation, serious mental health concerns or other risks to a student’s safety or wellbeing.

If someone is in immediate danger, emergency services will be contacted.

Safeguarding Concerns